Terms of Service

In these Terms, "Sunroom," "we," "us," and "our" refer to Sunroom. "Services" means the products and services described above. "You" and "your" mean the person or organization using the Services.

If you use the Services on behalf of a business, studio, agency, client, company, organization, or other entity, you represent that you have authority to bind that entity to these Terms. In that case, "you" includes that entity.

If you do not agree to these Terms, do not access or use the Services.

Sunroom is a client portal and workflow platform for creative businesses such as photographers and videographers. The Services may allow creators and workspace owners to manage projects, invite clients, upload and organize media, collect comments, deliver files, create invoices, connect payment accounts, create contracts, and send documents for signature.

The Services may change over time. We may add, modify, suspend, or discontinue features, integrations, plans, limits, and workflows at any time, subject to applicable law and any separate written agreement we have with you.

Sunroom is not a law firm, accounting firm, tax adviser, payment processor, bank, escrow provider, insurer, or regulated financial institution. The Services may help you prepare workflows, but you are responsible for your business, client relationships, invoices, contracts, taxes, compliance, and professional obligations.

You may use the Services only if you can form a binding contract with Sunroom and are not prohibited from using the Services under applicable law. Account holders must be at least 18 years old or the age of legal majority where they live, whichever is higher.

Clients who access a project portal must be authorized by the creator or workspace owner who invited them. If you access a portal on behalf of a company or organization, you represent that you have authority to do so.

You are responsible for complying with laws and professional rules that apply to your business, location, clients, content, contracts, invoices, payments, taxes, marketing, privacy practices, and data handling.

You may need an account to use parts of the Services. You agree to provide accurate, current, and complete information and to keep that information updated.

You are responsible for:

• Maintaining the confidentiality of your login credentials, workspace invitations, portal links, and access tokens.
• All activity that occurs under your account, workspace, or portal session.
• Promptly notifying us if you believe your account, workspace, or portal access has been compromised.
• Ensuring that team members, clients, contractors, and other invited users comply with these Terms.

We may require additional verification or authentication before allowing access to certain features, including billing, payments, connected accounts, payouts, contracts, administrative settings, or sensitive project data.

Workspace owners control their workspace settings, project data, branding, client invitations, team access, billing settings, and other administrative choices. If you are invited to a workspace, the workspace owner or administrator may control your access, permissions, content, and account activity within that workspace.

5.1 Client Portals

Creators may invite clients to project portals by email or other supported access methods. Portal access may allow clients to view project details, media, files, timelines, invoices, contracts, comments, and other information selected by the creator or workspace owner.

Portal links and access tokens are intended only for authorized recipients. You may not share, sell, transfer, publish, or misuse portal access unless the creator or workspace owner authorizes it.

5.2 Creator Responsibilities

Creators and workspace owners are responsible for their client relationships and for all information they upload, enter, invite, send, publish, or otherwise make available through Sunroom. This includes responsibility for:

• Obtaining rights, consents, releases, notices, and permissions needed for project content, client data, media, files, and communications.
• Configuring portal access and workspace permissions appropriately.
• Ensuring invoices, taxes, fees, refunds, contract terms, and project deliverables are accurate and legally appropriate.
• Responding to client requests, disputes, privacy inquiries, and legal obligations related to their projects.

"User Content" means information, text, images, videos, audio, files, comments, project details, client information, invoices, contracts, templates, branding, logos, notes, messages, attachments, and other materials that you or your authorized users upload, submit, create, send, store, display, or otherwise make available through the Services.

You retain ownership of your User Content as between you and Sunroom. These Terms do not transfer ownership of your User Content to Sunroom.

You are solely responsible for your User Content and for the consequences of uploading, sharing, sending, displaying, delivering, downloading, signing, or otherwise using it. You represent and warrant that you have all rights and permissions needed to use your User Content with the Services and to grant the licenses in these Terms.

6.1 Sensitive Content

The Services may be used for events, families, weddings, schools, portraits, commercial work, and other creative projects. If User Content includes children, sensitive personal information, confidential business information, health information, biometric information, copyrighted materials, private locations, or other sensitive content, you are responsible for ensuring that you may lawfully upload, process, share, and store that content through Sunroom.

6.2 Content Review and Removal

We do not assume an obligation to monitor all User Content. We may, however, review, remove, disable access to, preserve, or disclose User Content if we believe it violates these Terms, may harm users or third parties, may expose Sunroom to liability, may violate law, or is otherwise necessary to operate, secure, support, or improve the Services.

You grant Sunroom a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, display, perform, adapt, resize, transcode, create thumbnails from, format, index, cache, back up, and otherwise use your User Content as reasonably necessary to:

• Provide, operate, secure, support, and improve the Services.
• Display User Content to authorized workspace members, clients, signers, payment recipients, service providers, and other users according to your settings and instructions.
• Process media, generate thumbnails, enable playback, support downloads, manage versions, and facilitate review comments.
• Prepare, render, send, track, and store contracts, signatures, invoices, payment records, and project records.
• Comply with law, enforce these Terms, prevent fraud or abuse, resolve disputes, and protect users, clients, creators, Sunroom, and the public.

This license lasts for as long as needed to provide the Services and for any additional period needed for backups, legal compliance, audits, security, dispute resolution, tax, accounting, fraud prevention, and enforcement.

If you invite clients, team members, signers, or other third parties to access User Content, you authorize Sunroom to make that content available to them according to your settings and instructions.

You agree not to, and not to allow others to:

• Use the Services in violation of law, regulation, contractual obligation, professional duty, or third-party right.
• Upload, send, or share content that is unlawful, infringing, defamatory, fraudulent, deceptive, abusive, harassing, exploitative, or invasive of privacy or publicity rights.
• Upload or share content involving minors unless you have all required rights, consents, releases, notices, and permissions.
• Upload malware, viruses, harmful code, or content designed to interrupt, damage, or gain unauthorized access to systems or data.
• Attempt to access accounts, workspaces, portals, files, payment data, contracts, or systems without authorization.
• Interfere with or disrupt the Services, bypass access controls, probe or scan systems, scrape data, overload infrastructure, or circumvent rate limits.
• Reverse engineer, decompile, modify, copy, resell, sublicense, or create derivative works from the Services except as permitted by law.
• Misrepresent your identity, affiliation, authority, payment information, client relationship, or rights in content.
• Use the Services to send spam, phishing messages, deceptive payment requests, or unauthorized marketing communications.
• Use the Services for regulated, high-risk, or prohibited activities that Sunroom or its payment, hosting, storage, e-signature, or other service providers do not support.

We may investigate suspected violations and may suspend or terminate access, remove content, preserve records, notify affected users, or refer matters to law enforcement, regulators, payment providers, or other appropriate parties.

Sunroom integrates with third-party services, which may include authentication providers, payment processors, connected account providers, e-signature providers, video processing and playback providers, object storage providers, email providers, analytics providers, and remote file import providers.

Third-party services are not controlled by Sunroom and may be governed by their own terms, policies, fees, restrictions, data practices, and availability. Your use of third-party services may require separate accounts, permissions, consents, or agreements.

We are not responsible for third-party services, including their acts, omissions, outages, errors, security incidents, data practices, payment decisions, underwriting decisions, account holds, chargeback outcomes, signature workflows, storage rules, or content moderation decisions.

10.1 Sunroom Subscriptions

Some Services may require a paid subscription, paid plan, usage-based fee, add-on, or other charge. Prices, plan features, limits, and billing periods may be shown at checkout, in your account, or in a separate order form.

If you purchase a subscription, you authorize Sunroom and its payment processors to charge your payment method for recurring fees, taxes, and other charges for the selected billing period until you cancel or the subscription ends. You must provide accurate billing information and keep your payment method current.

You may cancel a subscription through available account settings, the billing portal, or by contacting us. Cancellation generally takes effect at the end of the then-current billing period unless stated otherwise at checkout or required by law. Fees are non-refundable except where required by law or expressly stated in writing by Sunroom.

10.2 Client Invoices and Checkout

Creators may use Sunroom to create invoices and payment links for clients. Creators are responsible for invoice accuracy, taxes, payment terms, refund policies, client authorizations, chargeback responses, and compliance with laws that apply to their goods or services.

Client payments may be processed by third-party payment processors, including through connected accounts. Sunroom does not guarantee that any payment, payout, refund, dispute, chargeback, or connected account application will be approved, completed, or available at any particular time.

10.3 Stripe Connect and Payouts

If you connect a payment account, you may be required to provide information to Stripe or another payment provider for identity, business, tax, bank, risk, compliance, and payout purposes. Payment providers may impose account holds, reserves, limits, delays, verification requirements, restrictions, or termination under their own terms and policies.

Sunroom may receive information from payment providers about account status, capability status, requirements, charges, refunds, disputes, subscriptions, and payouts so that we can provide payment-related features.

10.4 Taxes

You are responsible for taxes, duties, levies, reporting, withholding, and similar obligations that apply to your use of the Services, your business, your clients, your invoices, your payments, and your payouts. Sunroom may calculate or collect taxes where required or where configured, but any tax tools are provided for convenience and do not replace your own tax review.

Sunroom may allow creators to create contract templates, prepare contract documents, populate merge fields, send contracts for signature, track signing status, and store contract records. These features may rely on third-party e-signature providers.

Sunroom does not provide legal advice. Contract templates, sample language, merge fields, and signature workflows are provided for convenience and may not be suitable for your business, clients, location, industry, or project. You are responsible for reviewing contract language with qualified counsel and ensuring that each contract is accurate, enforceable, complete, and appropriate.

Electronic signatures and records may have legal effect under applicable law, but validity can depend on the transaction, consent, identity, attribution, retention, audit records, consumer disclosure, jurisdiction, and other facts. You are responsible for deciding whether electronic signatures are appropriate for your use case and for preserving records you need.

Sunroom is not a party to contracts between creators, clients, signers, or other third parties unless Sunroom signs a separate written agreement. We do not guarantee that any contract will be signed, paid, performed, accepted, or enforceable.

We work to keep the Services reliable, but we do not guarantee that they will be uninterrupted, error-free, secure, or available at any particular time. The Services may be unavailable because of maintenance, updates, outages, third-party provider failures, security issues, network issues, force majeure events, or other causes.

We may impose or modify usage limits, storage limits, file size limits, rate limits, upload restrictions, download restrictions, portal restrictions, plan limits, and other controls to protect the Services, comply with provider requirements, manage capacity, prevent abuse, or improve performance.

Some features may be beta, preview, experimental, or early access. Those features may be incomplete, unstable, changed, or discontinued at any time and may be subject to additional terms or limits.

The Services, software, design, user interface, code, systems, workflows, branding, logos, trademarks, service marks, documentation, templates, and other Sunroom materials are owned by Sunroom or its licensors and are protected by intellectual property and other laws.

Subject to these Terms, Sunroom grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for your internal business or authorized client portal purposes.

You may not use Sunroom's name, logo, trademarks, or branding except as permitted by our brand guidelines, through product functionality, or with our written permission.

If you submit ideas, suggestions, requests, bug reports, comments, or other feedback about Sunroom, you grant Sunroom a perpetual, irrevocable, worldwide, royalty-free right to use, disclose, reproduce, modify, distribute, and exploit that feedback without restriction or compensation to you.

If you believe content on the Services infringes your copyright, please send a notice to the contact information in Section 23 with:

1. Your name, mailing address, phone number, and email address.
2. A description of the copyrighted work you claim has been infringed.
3. A description of where the allegedly infringing content appears in the Services, including URLs or project details where available.
4. A statement that you have a good-faith belief that use of the material is not authorized by the copyright owner, its agent, or the law.
5. A statement that the information in your notice is accurate and, under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
6. Your physical or electronic signature.

We may remove or disable access to allegedly infringing content and may terminate repeat infringers where appropriate.

Our Privacy Policy explains how we collect, use, disclose, retain, and protect personal information. By using the Services, you acknowledge our Privacy Policy.

Creators and workspace owners are responsible for providing any privacy notices, consents, data processing terms, and other disclosures required for their clients, team members, event participants, signers, and other individuals whose information they process through Sunroom.

You may review the Privacy Policy at /privacy.

You may stop using the Services at any time. Workspace owners may cancel subscriptions or close workspaces through available account settings or by contacting us, subject to payment, retention, and legal requirements.

We may suspend or terminate access to the Services, remove content, disable portals, restrict payments, or take other action if we believe:

• You violated these Terms, provider terms, law, or third-party rights.
• Your account, workspace, portal, content, invoices, contracts, or activity creates risk for users, clients, third parties, payment providers, service providers, or Sunroom.
• Your payment method fails, your subscription expires, or you owe fees.
• We need to comply with law, legal process, provider requirements, or security obligations.
• Continuing to provide the Services is no longer commercially or technically feasible.

After termination or account closure, we may retain or delete User Content and account data according to our Privacy Policy, data retention practices, legal obligations, provider requirements, backup processes, and any separate written agreement.

Sections that by their nature should survive termination will survive, including payment obligations, content permissions needed for retention and legal compliance, Sunroom property rights, disclaimers, liability limits, indemnification, dispute terms, and other provisions intended to survive.

The Services are provided "as is" and "as available." To the maximum extent permitted by law, Sunroom disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, non-infringement, availability, reliability, accuracy, and security.

Sunroom does not warrant that the Services will meet your requirements, that content will be preserved or available, that defects will be corrected, that payment or signature workflows will complete successfully, or that the Services will be uninterrupted, error-free, secure, or free of harmful components.

We do not control and are not responsible for clients, creators, signers, payment processors, connected accounts, e-signature providers, storage providers, analytics providers, email providers, remote file import providers, or other third parties.

To the maximum extent permitted by law, Sunroom and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost business, lost goodwill, lost data, replacement services, security incidents, payment failures, chargebacks, contract disputes, content loss, or business interruption, even if advised of the possibility of those damages.

To the maximum extent permitted by law, Sunroom's total liability for all claims relating to the Services or these Terms will not exceed the greater of: (a) the amount you paid to Sunroom for the Services giving rise to the claim during the three months before the event giving rise to liability; or (b) 100 U.S. dollars.

Some jurisdictions do not allow certain disclaimers or liability limits. In those jurisdictions, the disclaimers and limits apply only to the maximum extent permitted by law.

To the maximum extent permitted by law, you will defend, indemnify, and hold harmless Sunroom and its affiliates, officers, directors, employees, contractors, agents, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, and expenses, including reasonable attorneys' fees, arising out of or related to:

• Your use of the Services.
• Your User Content, client data, invoices, contracts, media, files, comments, or communications.
• Your business, products, services, clients, team members, contractors, events, projects, or disputes.
• Your violation of these Terms, applicable law, provider terms, or third-party rights.
• Your failure to obtain required rights, consents, releases, notices, authorizations, or permissions.
• Taxes, fees, refunds, chargebacks, payment disputes, contract disputes, or professional obligations related to your business.

These Terms and any dispute arising out of or relating to these Terms or the Services are governed by the laws that apply where Sunroom is operated, without regard to conflict-of-law principles, unless applicable law requires otherwise.

Before filing a claim, you agree to contact us and try to resolve the dispute informally. Send a written notice describing your name, account, contact information, the dispute, and the relief requested using the contact information in Section 23. We will try to resolve the dispute informally within 30 days after receiving the notice.

If a dispute is not resolved informally, you and Sunroom agree that the dispute must be brought in a court with proper jurisdiction, except where applicable law requires a different forum or where Sunroom seeks injunctive or equitable relief in another court to protect intellectual property, confidential information, security, or the Services.

We may update these Terms from time to time. If we make changes, we will update the "Last Updated" date above. If changes are material, we may provide additional notice, such as by email, in-app notice, website notice, or another method required by law.

Updated Terms are effective when posted unless a later effective date is stated. Your continued use of the Services after updated Terms become effective means you accept the updated Terms. If you do not agree to updated Terms, you must stop using the Services.

For questions about these Terms, contact us through your Sunroom account or at: